Real Faces. Real Voices. Real Faces. Real Voices. Real Women in Healthcare. Real Women in Healthcare. Andrea Ryken Andrea Ryken Business Office Business Office Q: Why are you passionate about your job? Q: Why being a part of something biggeryourmakes a difference A: I love are you passionate about that job? in others’ lives. Medicare is constantlybigger thattheir policies and A: I love being a part of something changing makes a difference regulations, which means every day ischanging their policies and in others’ lives. Medicare is constantly something new, exciting and challenging.which means every day they have a question or concern regulations, Helping patients when is something new, exciting and about Medicare coverage is very rewarding as this can be or concern challenging. Helping patients when they have a question extremely confusing for patients that don’t deal with these situations on a about Medicare coverage is very rewarding as this can be extremely daily basis.for patients that don’t deal with these situations on a confusing daily basis. Q: What changes have you seen since you started? Q: What changes havethe Yanktonsince you started? A: When I first started at you seen Medical Clinic, we were just transitioning from paper charts to our electronic system. A: When I first started at the Yankton Medical Clinic, we were It is transitioning from paper charts electronic health record just so amazing how convenient ourto our electronic system. is for so patients. With our Patient Portal now available, patients It is ouramazing how convenient our electronic health record is can look up their own appointments, medical records, test for our patients. With our Patient Portal now available, patients results and their own appointments, medical records, test can look upeven renew their prescription online. Technology is becoming more crucial in our society and it is such a results and even renew their prescription online. Technology comfort to know that the Yankton Medical Clinic is striving to is becoming more crucial in our society and it is such a meet every patient’s the Yankton Medical efficient manner. comfort to know thatneeds in a timely and Clinic is striving to meet every patient’s needs in a timely and efficient manner. Q: Why do you love working for Q: Yankton you love Clinic? for Why do Medical working A:Yankton Medical Clinic? of the staff is remarkable. The support and care from all When I first started at the clinic twoof the ago, Iis remarkable. A: The support and care from all years staff couldn’t have told you Iin which direction my new job would take me. Since When first started at the clinic two years ago, I couldn’t have then, however, the clinic has assisted me in reaching my goal of told you in which direction my new job would take me. Since becoming a Medicalclinic has assisted me in reaching my goal of then, however, the Billing and Coding Specialist, a career I am now very passionate about. and Coding Specialist, a career I am becoming a Medical Billing now very passionate about. So Much Care, So Much to Home. So Close Care, So Close to Home. ® ®